Privacy policy

Who we are

VizibAI operates a service that measures how AI answer engines (ChatGPT, Claude, Gemini, Perplexity and others) talk about a brand. For any question about your data: contact@vizibai.com.

Data we process

Account data: email address, name, Google sign-in identifier where applicable.

Workspace data: the tracked brand name, domains and aliases, configured prompts, activated engines, members and roles.

Data collected on your behalf: the answers produced by the AI engines queried on your prompts, and the metrics derived from them (visibility, share of voice, sources).

Technical data: access and error logs, IP addresses, session identifiers.

Purposes and legal bases

Providing the subscribed service (performance of the contract): querying the engines, computing the metrics, displaying the results to your team.

Securing the service (legitimate interest): authentication, logs, abuse prevention.

Improving the service (legitimate interest): diagnostics run on technical data, never selling data to third parties.

Subprocessors

We rely on technical providers who process data on our behalf:

Supabase (database and authentication), Vercel (application hosting), Cloudflare (storage of raw answers), ClickHouse Cloud (analytical storage), Google Cloud (extraction service), Inngest (processing orchestration).

To collect engine answers: OpenAI, Anthropic, Google AI, as well as Bright Data and DataForSEO for public answers.

Each provider is bound by a data processing agreement.

Retention periods

Account data is kept for as long as the account remains active.

A workspace's data is deleted at the request of its owner or when the account is closed.

Technical logs are kept for a limited period, as necessary for security.

Your rights

You have the rights of access, rectification, erasure, portability and objection provided under the GDPR.

To exercise them: contact@vizibai.com. You can also file a complaint with the CNIL, the French data protection authority.

Security

Data travels encrypted (TLS).

Each workspace is isolated: a member can only access the workspaces they belong to.

Internal access is restricted to what is strictly necessary.

Changes to this policy

This policy may evolve along with the service. The update date appears at the top; significant changes will be flagged within the application.